General Terms:-
1. *Scope of Work*: Clearly define the services to be provided.
2. *Term and Termination*: Specify the contract duration and termination notice period.
3. *Payment Terms*: Outline payment schedules, methods, and late payment fees.
4. *Confidentiality*: Protect client data and intellectual property.
5. *Warranty and Liability*: Define warranty periods and liability limitations.
Service-Specific Terms
1. *Response Time*: Specify response times for support requests.
2. *Resolution Time*: Define resolution times for issues.
3. *Service Levels*: Outline service level agreements (SLAs) for uptime, availability, and performance.
4. *Maintenance Windows*: Schedule maintenance windows for updates and upgrades.
Acceptable Use Policy
1. *Prohibited Activities*: List prohibited activities, such as spamming or hacking.
2. *Content Restrictions*: Restrict inappropriate or illegal content.
3. *System Abuse*: Prevent system abuse, such as excessive resource usage.
Intellectual Property
1. *Ownership*: Define ownership of intellectual property.
2. *License Grants*: Specify license grants for software and technology.
3. *Copyrights*: Protect copyrights and trademarks.
Data Protection
1. *Data Security*: Implement data security measures.
2. *Data Backup*: Schedule data backups.
3. *Data Retention*: Define data retention policies.
Dispute Resolution
1. *Governing Law*: Specify the governing law and jurisdiction.
2. *Dispute Resolution Process*: Outline the dispute resolution process.
3. *Arbitration*: Consider arbitration for dispute resolution.
Additional Terms
1. *Indemnification*: Indemnify against third-party claims.
2. *Force Majeure*: Excuse performance due to unforeseen events.
3. *Notices*: Specify notice requirements for contract changes.
Regards,
Amardeep Singh